Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item due to our error, so that we can evaluate the issue and make it right.

If you ordered the wrong item or incorrect size, it will be your responsibility to return the item at our information below.  Once we receive the item back, we will ensure the item is resalable and a refund will be issued.  Refunds once processed may take 7-10 business days to show in your account.  Please note, You will be responsible for placing a new order for the correct size or item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return regardless of the error. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase included in the return package.

To start a return, you can contact us at ronnette@notgenpop.shop. Please note that returns will need to be sent to the following address: 12427 NW 35th Street Coral Springs, Florida 33065 

If your return is accepted that was our error, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ronnette@notgenpop.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ronnette@notgenpop.shop.